This Privacy Policy describes how VOLTMONK PRIVATE LIMITED ('VoltMonk', 'we', 'us', 'our') collects, uses, shares, and protects your personal data through voltmonk.com. By visiting this Platform or availing any service, you expressly agree to be bound by this Privacy Policy and the applicable Terms of Use.

2.1 Information We Collect

We may collect the following information when you use our Platform:

Personal details: Name, address, date of birth, telephone/mobile number, email ID.

Transaction data: Order history, billing and shipping information.

Usage data: Browsing behaviour, preferences, and other information you choose to share.

Sensitive data: Bank account or payment card information — collected only with your consent and in accordance with applicable law.

2.2 How We Use Your Information

To process and fulfil your orders.

To provide customer support and resolve disputes.

To send you information about products, offers, and updates (with opt-out option).

To improve our Platform, detect fraud, and enforce our policies.

To comply with legal obligations.

2.3 Sharing of Information

We may share your personal data with logistics partners, payment processors, and other service providers strictly for order fulfilment and service delivery. We may also disclose information to government or law enforcement agencies when required by law. We do not sell your personal data to third parties.

2.4 Data Security

We adopt reasonable security practices and procedures to protect your data from unauthorised access. However, transmission of information over the internet is not completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

2.5 Data Retention & Deletion

Your data is retained only as long as necessary for the purpose it was collected or as required by law. You may request deletion of your account by contacting us at info@voltmonk.com. We may retain data to prevent fraud or comply with legal obligations.

2.6 Your Rights

You may access, rectify, or update your personal data through the Platform settings. To withdraw consent for data processing, write to us with the subject 'Withdrawal of consent for processing personal data'. Withdrawal of consent may restrict your ability to use certain services.

2.7 Grievance Officer

For privacy-related concerns, contact:

VOLTMONK PRIVATE LIMITED

Email: info@voltmonk.com

Phone: 8885343610

Hours: Monday – Saturday, 9:00 AM – 6:00 PM IST